Contact
Get in Touch
Questions about an order? Need help with a product? Something show up looking like it survived an airborne operation before it reached your porch?
Send us a message.
High Desert Responder Gear is a small business, which means your email is not disappearing into a call center somewhere with 47 menu options and hold music from 2003.
We will get back to you as soon as we can.
Customer Support
For order questions, product information, returns, exchanges, shipping issues, or general support, email us at:
customersupport@hdrespondergear.com
We normally respond within 1 to 2 business days.
If you are contacting us about an existing order, please include your order number. It saves both of us from playing detective.
Product Questions
Not sure whether something is right for you?
Ask.
If we know the answer, we will give it to you. If we need to check with a manufacturer or supplier, we will tell you that instead of making something up and hoping for the best.
That should be normal customer service, but apparently it is worth mentioning these days.
Returns & Order Problems
Received the wrong item? Something arrived damaged? Need to start a return or exchange?
Email customersupport@hdrespondergear.com with your order number and a quick explanation of what happened.
Photos may help if something arrived damaged or incorrect.
If we made the mistake, we will own it and work to fix it.
Send Us a Message
You can also use the contact form below.
Tell us what you need, include as much useful information as you can, and we will get back to you as soon as possible.
No need to write a sworn statement.
A name, order number if you have one, and a clear explanation usually gets the job done.
One Last Thing
High Desert Responder Gear was built to serve the responder community, and we take that seriously.
We may be a small operation, but that does not mean customer service should be small too.
If you have a legitimate problem, question, or concern, reach out.
We will do our best to help.