Shipping Information
We know nobody likes waiting on gear, so we get orders moving as quickly as we can.
Most orders are processed within 1 to 3 business days, and tracking information is sent as soon as your order ships.
Processing Time
Most orders leave within 1 to 3 business days.
During busy periods, holidays, or when certain items require a little more handling, processing may take up to 5 business days.
Once your order is on the way, you will receive a tracking email.
If you order Friday night and start refreshing the tracking page Saturday morning, we respect the enthusiasm, but the shipping companies still insist on having weekends.
Shipping Within the United States
We currently ship within the United States.
Orders may ship through USPS, UPS, FedEx, or another appropriate carrier depending on the item, destination, and shipping option selected.
Typical delivery times after shipment are:
- Standard Shipping: approximately 5 to 8 business days
- Expedited Shipping: approximately 2 to 3 business days, when available
- Overnight Shipping: may be available on eligible orders and destinations
Available shipping options and estimated costs will be shown at checkout.
Shipping Rates
Shipping charges are calculated at checkout based on the size, weight, destination, and selected shipping method.
From time to time, we may offer free or discounted shipping on qualifying orders. If an offer is active, the website will tell you.
No secret handshake required.
Tracking Your Order
Once your order ships, you will receive an email containing your tracking information.
Use the tracking link to follow the shipment directly with the carrier.
If tracking has not moved for a while, give it a little time. Shipping carriers occasionally like to park packages in a distribution center and contemplate the meaning of life.
If something genuinely looks wrong, contact us and we will take a look.
Delays
Weather, holidays, carrier issues, road closures, and other events outside our control can occasionally delay a shipment.
We will do everything we reasonably can on our end, but once a package is with the carrier, some delays are unfortunately outside our hands.
Questions About Your Shipment?
Email us at customersupport@hdrespondergear.com and include your order number.
We will look into it and get back to you as soon as possible.